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Customer Service

Do you have a question? Please contact our customer service team and we’ll aim to reply within 24 hours, 7 days a week.

Monday – Friday: 9.00 am – 8.00 pm
Saturday - Sunday: 9.00 am – 6.00 pm

✉️ info@novandro.com

Novandro

At Novandro, we strive to keep our prices affordable so that you can dress stylishly without breaking the bank.

As we cover the delivery costs, your latest fashion finds will be delivered to your door at no extra cost.

If you have any questions or need help, our friendly support team is just a click away and is always ready to assist you.

Frequently Asked Questions

How can I return my order?

Are you unhappy with your order? Please contact info@novandro.com before opening a dispute in your Klarna/PayPal portal.

Write DISPUTE in the subject line and let us know what’s going on.

These emails are treated as a top priority and will resolve your issue more quickly than opening a complaint in the Klarna/PayPal portal!

The expected delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed during the delivery process.

You can check the status via an email from our customer service team. Please include your order number and send the email from the same email address you used to place the order.

To open a dispute in your Klarna/PayPal portal, please contact info@flixmart.se with the subject line: DISPUTE and let us know what is happening.

These emails are treated as a top priority and will resolve your issue more quickly than opening a complaint in the Klarna/PayPal portal!

When can I expect my order?

We believe you shouldn’t pay too much for a product you want, so we dispatch products directly from our supplier.

This saves on shipping, storage and packaging costs, which means we can offer products at a reasonable price.

The order processing timeline is divided into the following stages:

Processing time: The order is approved, quality-checked and packed. All orders are sent to the distribution centre for dispatch within 48 hours of the order being placed.

Delivery time: This refers to the time it takes to send the goods from the distribution centre to their final destination.

Delivery time is usually 8–16 working days.

Are you not satisfied with your order?

Are you unhappy with your order? Before you open a dispute in your Klarna/PayPal portal, please contact info@novandro.com with the subject line: DISPUTE and let us know what’s going on.

These emails are dealt with as a top priority and will resolve your issue more quickly than opening a complaint in the Klarna/PayPal portal!

Where can I find my Track & Trace code?

You can track your parcel using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code isn’t showing any information – how is that possible?

Track & trace information is available from the moment your parcel is handed over to the carrier. Please note that delays may occur and that it may take a little longer for the information to be linked to your order.

  • Free delivery

    Orders in Australia are always dispatched free of charge, insured and with track & trace.

  • Money back guarantee

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ satisfied customers!

    Novandro has over 5,000 satisfied customers and we have a rating of 4.7 out of 5